外贸询盘邮件范文（外贸询盘邮件范文模板）

今天，我想和大家分享一些关于外贸询盘邮件模板的问题。以下是这个问题的总结。让我们来看看。

外贸邮件范文？
 （分析：第一次发邮件最好不要加上网址，防止被系统当成垃圾邮件拦截。）

Can you introduce your company to us, or your target products market, thank you. （分析：这句话不太妥当。第一次邮件客户没有义务也不会很愿意回答你的问题）

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. （分析：本句较为空泛，没有实际的含义。）

Best Regards

Alice （分析：签名缺少内容。）

对于邮件内容，文中已经给出了一些分析。

虽然这封邮件在语法和句式上没有什么问题，并且在前几年可能可以被奉为“开发信经典模板”，但是如今这样毫无亮点的写法已经远远不能吸引现在的客户，邮件发出去后也不会有好的效果。

我们再来看看根据分析修改后的邮件：

Dear Jame

Hoping this email finds you well. （非常地道的美式问候语。）

We know your company is in the LED market from our customer data as the main distributor in European market. （“from our customer data”可能引起客户的思考：之前是否问过价格或拿过样品甚至很久之前是不是合作过。这样的话术不会给客户带来骚扰的感觉。）

We are specializing in LED lighting since 2008, our factory has the production capacity of 20000pcs bulbs with CE, Rohs every month, and the new items will be pushed every week from our ODM department. （用实际数据表明公司的地位与规模。）

Please contact me for any further information, free samples would be sent to you in our promotion seasons now. （该句有两个优点：1. 邮件通篇主动语态，但是这句话是被动语态，阅读起来可以让客户感觉到节奏的变化；2. “free samples”、“promotion seasons”刺激客户尽快联系索要样品或下单。）

Have a nice day!

Best Regards

Alice

Company

Tel/Whatsapp

Web

（结尾签名内容完整。）

修改后的邮件明显更加简练，同时话术表达在无形中引导客户进一步联系。

但是该邮件还是有些简单，在实际的邮件中，我们应该针对特定的产品与当前情况增添较为详细的内容。

邮件写作案例

这是一个美国客户，询问了我们一款电竞椅的价格。我们的业务员报价之后，客户没有反应，跟踪了几次依然没有回应。忽然有一天，客户问我们的工厂是不是在安吉，得到我们的确定后他说要来工厂参观拜访。

见面后，客户在工厂看了一番，没有留下名片就走了。客户回去后依旧没有任何动静，也不与业务员联系。

相信这样的场景很多外贸人都经历过。

经过各方面考量，我们还是决定继续跟踪这位客户。通过对客户进行背景调查后，我们了解到了客户的相关信息。同时我们也需要考虑到美国的实际情况。

以上述信息作为切入点，我们又给客户发了一封邮件，这次我们收到了回复。

Hi XX,

Hope this email finds you well.

Concerning the issue of that we export from other country to USA, we are still working on it with Haiti and Dominica free trade zone, the strategy way is ok, but we need confirm the details and make sure get the exact cost from China to their places.

We will have the full information at the end of this month, I will update to you in time. （客户回复：OK let me know what you find out, the only problem I see that is I am sure you know those are 2 countries WITHOUT any factories making anything related to furniture, so even if you can do the paperwork change, I believe that will NOT be accepted by USA customs, they know those are very poor small islands with no factories.）

By the way, the trade war may be stopped soon, we need to make some purchase plan in advance, otherwise every customer will place the orders in the same time, the factory will be very busy and postpone the delivery time too.（客户回复：I understand, but now we buy from 3 other gaming chair factories, so we do not need any new chairs, until after CNY, since we order a lot of stock to arrive before 12/31/2018.）

Have a nice day!

Best Regards Wishes

Ivan

从客户的回复中，可以提炼出三点：他与三家工厂在合作；现在不是他的采购期；2018年12月底之前他不需要电竞椅。

虽然没有成功签单，但是这封邮件也达到了想要的结果。我们收到了客户的回复并且知道了客户目前的情况，以及他的采购周期和时间。接下来就需要根据他给出的时间在合适的时候加强联系。

有关外贸邮件的范文

外贸邮件应该怎么写才能够吸引到客户的注意和回复呢?下面是我为你整理的有关外贸邮件的 范文 ，希望对你有用!

有关外贸邮件的范文格式

一、使用统一的信纸(邮件背景),好有公司的商标，主要产品的图片类别等等。外贸管理软件中可以自动设置、修改，再进行使用。

二、格式正确，统一，邮件主题合理，拼写无误。所有发给客户的邮件应该采用统一的格式。外贸管理软件可以帮助设置相应的格式与主题。

(1)邮件主题最好有公司名字等，比如公司名字是E_PORT，行业是PLASTIC，这封邮件的内容是给一款产品报价，那么主题可以写E_port Plastic/quotation of item A. 这样有一个好处，可以方便客户以及你自己以后查找给客户的信息，对于来往邮件很多的客户，开始的时候我往往要花很多时间去查找以前的报价以及 其它 资料，但是现在通过主题就很方便知道邮件大概内容是什么，节省很多时间。

(2)邮件正文两端对齐：对于段落很多的邮件，正文两端对齐会显得很整洁。

(3)第一封邮件最好写上Mr.或者Ms.某某，职位写SALES MANAGER等，不管你是不是经理，写上没关系，你职位高客户会觉得把他当回事，有好处。有关外贸邮件的范文 (4)落款有公司标识以及详细联系资料

三、版面整洁，在OE里面将撰写邮件的字体，字号(10-12号比较好)都设置好，不要一会大字一会小字;也不要花花绿绿的，特别是不要全篇都是大写字母，会增加阅读的难度，让人反感。除非是对一些需要特别提醒客户注意的地方，可以用大写，加粗，特殊颜色等突出显示。

四、拼写无误，在每封邮件发出之前都应该利用拼写检查工具检查是否全部拼写无误。

五、表述准确，能够准确表达我方的观点，不要使客户产生任何的歧义，尽量避免有歧义的单词或者 短语 ，尽量避免使用 俚语 等。

六、详细，能够提供给客户非常详细的资料，回答他的问题，并将他没有问到的问题提出来。有时候你提出的问题会让客户觉得你很细心，很可靠而且非常专业。当然，详细并不是说一股脑的将所有东西都托盘而出，应该学会在适当的时候谈适当的事情。

七、有条理，能够让客户清楚地明白邮件内容，谈完一件事再谈另外一件，混在一起会让人头晕。很多时候，用1，2，3，4等标出来你要说的东西会非常有用，客户很清楚就知道你要说或者问什么。

八、方式多样，比如配合作图说明，照片说明等，往往很多事情用语言很难说清楚，但是如果给一张图纸，或者一幅

照片，那就一目了然了。比如你说你如何玉树临风，说再多什么用，来张PP不就明白了?

九、及时，做到当天邮件当天答复，在收到邮件后应该马上整理出自己不能解决的技术问题，及时提供给技术部门或者供应商，要求他们在什么时候给予详细答复。养成一个好习惯，在早上收到邮件后，整理出哪些需要询问技术人员或者供应商的，将问题给他们后，再来回复能够回复的邮件。如果不能当天答复，给客户一个说明，为什么答复不了，并承诺一个明确的时间。

十、适时跟踪，一般客户都是同时询问很多的供应商，所以要适时提醒他你把他放在心里，并让他知道你在等待。比如公司有了什么技术改进或者新的产品开发，可以发送给很多客户，或许机会就在那里。外贸管理软件会隔一阶段以系统通知的方式提醒业务员，某个客户有多久没有跟踪联系了。

十一、学会维护和客户的关系，这个是最难的一点，同时也是最重要的，需要自己体会。坦诚对人，不要欺骗，基本的一点。适当的恭维也很有用。

有关外贸邮件的范文1

交易的第一步

1. 向顾客推销商品

Dear Sir:

May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.

Yours faithfully

2. 提出询价

Dear Sir:

Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..

Truly

3. 迅速提供报价

Dear Sir:

June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.

有关外贸邮件的范文2

交易的契机

4. 如何讨价还价

Dear Sir:

June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannotmeet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir:

June 15, 2001 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

8. 请求开立信用证

Gentlemen:

June 18, 2001 Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir:

June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.

Sincerely

10. 请求信用证延期

Dear Sir：

Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30.

Sincerely

11. 同意更改信用证

Gentlemen:

Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

交易的进行

12. 抱怨发货迟延

Dear Sirs:

Sept. 25, 2001 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

12a. 处理客户的抱怨

Gentlemen:

Sept. 30, 2001 In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day.

Truly

14-1 取消订货

Dear Sirs:

Oct. 2, 2001 We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

Sincerely

14-2 谅解迟运原因

Gentlemen:

Oct. 2, 2001 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship\'s arrival.

Yours faithfully

有关外贸邮件的范文3

交易的尾声

15. 货物损坏 报告

Dear Sirs:

Oct. 4, 2001 Upon arrival of your shipment, the ship\'s agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship\'s agents\', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

16-1. 拒绝承担损坏责任

Dear Sirs:

Oct. 8, 2001 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely

16-2. 承担赔偿责任

Gentlemen:

Oct. 8, 2001 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

Sincerely

17. 催要逾期货款

Dear Sirs:

Nov. 30, 2001 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October30. We look forward to seeing your remittance within a week.

Sincerely

18. 付清逾期货款

Dear Sirs:

Oct. 3, 2001 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

Sincerely

有关外贸邮件的范文相关 文章 ：

★ 有关外贸邮件的范文

★ 有关外贸邮件范文

★ 报价外贸邮件范文6篇

★ 外贸询盘跟进邮件范文

★ 外贸邮件范文

★ 外贸邮件范文及翻译

★ 英文外贸邮件范文

★ 外贸英语邮件格式范文

★ 给客户发英文邮件范文

★ 外贸英语口语

英文询盘邮件回复范文

各种查询回复模板

高效还价的五个技巧

及时:收到买家的询盘后，要及时反馈，确保询盘回复的有效性。通常询价在一小时内完成，订单生成率高达70%。如果响应时间超过10小时，订单生成率会大大降低。

专业性:卖家要有丰富的行业知识，能够对客户关于产品的询问给予专业的解答。

准确性:要写一封明确的回信，首先要正确理解买家来信的确切意思。如果有什么不清楚的地方，马上给客户写信询问情况，免得一知半解。

具体:尽量把你的意思传达一遍，以免来回沟通错失商机。

英文询盘邮件回复范文

在不同的条件下，回复询问有不同的方式和技巧。下面，订单状态可以大致分为以下几类:

1.对未付款查询的回复:

第一，主动出击。买家下单时，要及时联系买家。联系内容可以包括问候，进一步介绍产品，告诉他付款，及时盘点库存，尽快发货。这里有一个很好的答案:

亲爱的_ _，

我们已经收到你的订单。......

你订购的包是我们店里最畅销的产品之一。它是用优质皮革制成的。但是好像订单没有支付。如果有什么我可以做的，比如价格或者尺寸。

付款完成，我就可以存放项目，准备运输。

如果您有任何问题，请随时联系我们。

谢谢你

欢迎

2.对已付款订单的回复:主要内容包括确认产品的规格、尺寸等具体事项，展现卖家的专业性。这里有一个很好的例子:

亲爱的_ _，

我很高兴收到你的来信。我们最大的尺码是39号。这双鞋尺寸稍大一点。所以我觉得39号比较合适。

如果你有任何其他问题，请随时告诉我。

我们期待您的早日回复。

欢迎

3.发货后回复:

从货物离开中国海关到买方收到货物建议书，卖方给买方发邮件通知买方，直到买方收到货物。因为买家付款后急于收货，邮寄过程一般5-10天不确定，所以需要随时告知买家货物状态，这是为了显示自己在商业城的信誉，也是为了及时沟通，让买家不再着急询问。

告诉买家订单的细节

尊敬的客户:

您订购的货物已经装运，跟踪号码是_ _ _ _ _

消息状态如下:

强迫…做…；上海

从分拣中心发货

这是您订单的状态。你很快就会明白。

谢谢你的支持和理解。

b、问一下有没有收到货。

尊敬的客户:

EMS跟踪信息(EMS网站查询)

这是EMS上显示的状态。你找到什么了吗？如果你已经得到了这个项目，请让我知道。

谢谢你

4.顾客抱怨产品质量。

尊敬的客户:

我收到了靴子，但我不能卖掉它们，因为古驰包被撕掉了。如果你不能更好地保护包裹，那你就不会再听到我的消息了！

亲爱的朋友，

听到这个消息我很难过。损坏一定是在运输过程中发生的。我通常在发货前确保一切都处于良好状态。下次你从我这里买东西，我保证给你更多的折扣来弥补。谢谢你的理解。

欢迎

5.订单已完成

尊敬的客户:

我很高兴看到你已经收到货物。谢谢你的支持。我希望你对这个项目感到满意，并期待着将来与你做更多的生意。

谢谢你

欢迎

6.提醒买家给自己留评论，这是成交后的重要环节。

感谢您一直以来对本店的支持。我们

从服务、质量、采购等方面提升自己。

如果您能给我们一个积极的反馈，我们将不胜感激，这对我们是一个很大的鼓励。如果有什么我能做的，请不要犹豫告诉我。

最美好的祝愿和祝福。

7.打折

亲爱的_ _，

谢谢你的留言。

嗯，如果你买这两个项目，我们可以给你0.26的折扣。一旦我们确认您的付款，我们将及时为您邮寄物品。

如果您有任何进一步的问题，请随时与我们联系。

谢谢你最真诚的问候！

8.常见问题

a、推广新品，根据自己在采购季的经验，可以向买家推荐自己的畅销产品。

你好，

随着圣诞节的到来，我们发现自己的头发拉直了很多。

潜在市场。许多客户购买它们是为了在DHgate或其零售店转售，因为这是一种利润率很高的产品。我们也有各种GHD mk4直产品出售。请点击下面的链接查看。如果你的订单超过10件，我们可以帮你拿到批发价。谢谢你。

向...问好

b、商品缺货，偶尔缺货。只要你仔细解释，买家一般都会明白。最好的办法是告诉买家，他会积极尝试帮他找库存，同时给他介绍类似的款式供他选择。

非常抱歉，您订购的套餐目前缺货。我将与工厂联系，看他们何时能再次供货。我想给你推荐几款同款式的漂亮包包。我希望你也喜欢它们。你可以点击以下链接查看。

如果有什么我能做的，请随时联系我们。谢谢你

向...问好

c、改价格再付款。很多情况下，买家下单后觉得运费太高，不愿意付款。希望卖家能打折。以下回复供参考:

你好，

我们已经为您重新设定了价格。我会在原价的基础上再给你打九折。因为我们提供的价格低于市场价格，而且你知道运输成本很高，我们从这个产品中没有多少利润。我希望你对它感到满意。

如果您有任何问题，请随时联系我们。

向...问好

D.询问大量订单的价格。询盘量大的买家，如果赶上采购旺季，应该是有诚意的买家。他们的回复要详细，包括样品的价格，购买金额和对应的价格。这个报价建议包含运费，给买家的感觉是对他的优惠。

你好，

谢谢你的询问。我们真的想和你做更多的生意。我认为下样品订单是最好的方式，包括运费45美元。如果订单有100件，我们可以给你每件39.5美元的批发价。我期待你的回复。

向...问好

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