投诉信回复英文范文-英文回复投诉信格式及范文

今天来给大家分享一下关于投诉信回复英文范文-英文回复投诉信格式及范文的问题，以下是对此问题的归纳整理，让我们一起来看看吧。

英文投诉信回复范文_客户投诉回复函范文

怎么用英语来回复客户发来的投诉信，怎样写才比较合适?下面是我给大家整理了投诉信回复英文 范文 ，供大家参阅!英文投诉信回复模式1

我们完全理解这一情况，我们承认这是我们的错误，请接受我们真诚的道歉。以下是解决方案........，如果您不同意，请告诉我们，我们将尽最大努力为您找到最佳解决方案。感谢您的关心和来信，我们可以借此提升自己，走向完美。

祝您一切顺利

您的，

英文投诉信回复范文2

针对不讲理的客人:

尊敬的先生/女士:

感谢您的来信，我们从中了解到情况。我们为我们不完善的服务感到抱歉，希望您能原谅我们。我们期待以更满意的服务再次为您服务。再次请接受我们诚挚的邀请，我们将恭候您的到来。向您致以我们最美好的问候和祝愿！

你的，

英文投诉信回复模式三

如果你是王华，在第一百货买了一部SQ200手机，发现手机有质量问题，写信给店长投诉。内容如下:

1。没有照片，没有留言，等等。。。2 .

。希望对方允许你退货或者换货。

[br/]3。写的日期是2008年12月21日。注意信函格式。

中国重庆市江南路7号

stDec。亲爱的经理:我叫王华。我写这封信是想告诉你我于12月18日在第一超市购买的SQ200手机的一些问题。

手机不能用来拍照。好像是相机出问题了。第二，

我既不能用这部手机收发信息。而且，电池电量太短，不足以维持一天。

由于上述问题，我要求您要么允许我退还这部手机，并将钱退还到我的帐户，要么给我另一部新手机。如果你有任何更好的建议，请尽快联系我。

谢谢！

你的客户，

王华。

如果你是第一百货的经理吴刚，请回复以上。

thDec。我叫吴刚，是第一家超级店的总经理。我想对您的新手机表示抱歉，并感谢您告诉我们

这些问题。

至于您的SQ200手机

，我建议您将其退回我们的商店，我们将给您换一部。费用将全部由我们承担。为了表达我们的歉意，我们打算送你一张礼品卡。我保证新手机会很完美！

最后，我们再次表示歉意，希望您会喜欢新手机！如果你有任何问题，请随时联系我。祝你今天开心！玩的开心！

真诚，

武冈。
英语投诉信回复范文英语的投诉信，自然也是用英语来回复客户的要求了。下面是我给大家整理了英语投诉信回复写作 范文 ，供大家参阅!

　　英语投诉信回复范文

　　Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

　　尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

　　There are usually long lines waiting for assistanceand for use of the computer card catalogue.

　　说等待帮助和使用电子卡片目录总是要排长队。

　　To avoid crowded conditions, we propose that youuse the library during off-peak hours.

　　为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

　　You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

　　在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

　　The rest are our busiest times.

　　而其他时间段就是我们最繁忙的时候了。

　　We always appreciate hearing your comments on the library.

　　我们一如既往地愿意听取您对图书馆的意见。

　　Please let us know how you think this is working out.

　　请来信告知这条建议是否奏效。

　　Yours faithfully, Li Ming

　　您真诚的，李明

　　英文投诉信范文1

　　[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using \"Li Ming\" instead.

　　Dear Sir，

　　I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

　　After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

　　This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully，

　　Li Ming

　　[ 文章 点评]

　　这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

　　英文投诉信范文2

　　Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板

　　Dear ______,

　　①I am ______( 自我介绍 ). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.

　　③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

　　⑦I appreciate it very much if you could ______(提出建议和请求), preferably

　　______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.

　　Yours sincerely,

　　Li Ming

　　范文

　　Dear Sir

　　I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

　　However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

　　I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

　　An early response will be appreciated.

　　Sincerely yours,

　　DELL

　　译文

　　先生：

　　我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

　　但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

　　我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

　　请早日回复。

　　真挚的：DELL

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